Shipping, size changes, and returns policy
NATIONAL SHIPMENTS
At Satela, shipping is FREE for orders over €150. If your order is under €150, the shipping cost will be €5.99.
INTERNATIONAL RATE SHIPPING
We ship worldwide.
You can check the shipping price during the checkout process. You'll just need to enter your delivery address, and the total shipping price will be automatically charged.
If you have any further questions, please do not hesitate to contact us at satela.spain@gmail.com
Remember to indicate the order number (e.g., #3079), model, size, and color you wish to receive to make the exchange correctly.
MAXIMUM DEADLINE FOR MAKING AN EXCHANGE OR RETURN
You have 15 calendar days to exchange or return your item from the day you receive it at home.
HOW TO MAKE A CHANGE
The first exchange is free. Request a size exchange by emailing satela.spain@gmail.com
Remember to indicate the order number (e.g., #3079), model, size, and color you wish to receive to make the exchange correctly.
HOW TO MAKE A RETURN
To proceed with the refund, simply request it by sending an email to satela.spain@gmail.com
Remember to indicate the order number (e.g., #3079), model, size, and color you wish to return, as well as a date and time slot: morning, 10 a.m. to 2 p.m., or 4 p.m. to 8 p.m.
MEGA OUTLET
In this list, you'll find the prices of discounted items from February 23, 2025 to February 26, 2025. These items can only be returned with a valid voucher. Size exchanges are €5.99 in mainland Spain.
Pants
Mule 25€
Franklin/Joplin 30€
Harrison 35€
William 30€
Cambridge 35€
Lucia 45€
Bun
Mariana 60€
Megan 40€
Bibiana 35€
Bianca 40€
Clothes
Adriana 65€
Ana 40€
Olympia 45€
Teresa 50€
Gaia 40€
Galatea 45€
Sofia 65€
Eugenia 45€
Manhattan/Bloody 45€
Martini 40€
Charlotte 50€
Read 25€
Tops
Harry Shirt €30
Top Carmina 30€
Sheepskin Vest €35
Jackets
Moscow 35€
Cambridge 45€
THE GARDEN COLLECTION
All items in the EL JARDÍN collection are eligible for both size exchanges and returns.
72-HOUR SALE (PERIOD 31.1.24-2.2.25)
Refund Policy: If the item was purchased between January 31, 2025 and February 2, 2025, the first size exchange is free or the item can be returned with no expiration date.
Here is a list of all the items that follow the return rules described in the previous paragraph:
- Olympia Dress
- Gaia Dress
- Nora Dress
- Nomoki dress
- LEA dress
- Manhattan Dress
- Bloody Dress
- Martini Dress
- Olia dress
- Ana dress
- Adriana dress
- Megan Monkey
- Bibiana Monkey
- Marian Monkey
- Top Carmina
- Lucia pants
- Joplin pants
- Franklin Pants
- Houston pants
- Tortoiseshell trousers
- William pants
- Charlotte dress
- Cambridge trousers
- Louis Jacket
- George Sheepskin Vest
- Harry Shirt
- Carlos Shirt
- Harrison Pants
- Moscow Jacket
- Mule pants
- Renatta Dress
- Eugenia dress
- Teresa dress
OUTLET/SALES SECTION
In this section, you'll find the last few items with unique discounts. ALL items in the OUTLET section are eligible for refunds, EXCEPT those listed as SPECIAL PRICES in the product description.
SPECIAL PRICES items include a FREE size exchange, but refunds will not be issued. You will receive a VOUCHER for the full value of the item, with NO EXPIRATION DATE.
What are the SPECIAL PRICES garments?
-
- Gaia Dress
- Olympia Dress
- Nora Dress
- Nomoki dress
- LEA dress
- Manhattan Dress
- Bloody Dress
- Martini Dress
- Olia dress
- Ana dress
- Adriana dress
- Megan Monkey
- Bibiana Monkey
- Marian Monkey
- Top Carmina
- Lucia pants
- Joplin pants
- Franklin Pants
- Houston pants
- Tortoiseshell trousers
- William pants
- Charlotte dress
- Cambridge trousers
- Louis Jacket
- George Sheepskin Vest
- Harry Shirt
- Carlos Shirt
- Harrison Pants
- Moscow Jacket
- Mule pants
- Renatta Dress
- Eugenia dress
- Teresa dress
ACCESSORIES
Items listed as accessories cannot be exchanged or returned except for the Magnolia Cape, which is eligible for a refund.
PREPARE YOUR PACKAGE FOR EXCHANGE OR RETURN
We advise you to properly seal your order in the original box. The delivery person will add the delivery note for the exchange or return, so you don't have to worry about a thing!
If it is an exchange, the delivery person will deliver the new package with the requested size on the same day and will take the old one.
COLLECTION COST
The cost of returning the garment will be €4.99 in mainland Spain and Portugal. This amount will be deducted from the refund you receive.
In the Balearic and Canary Islands, the return collection fee will be €12.99. This amount will be deducted from the refund you receive.
International pickups, except for Portugal, will cost €18.99. This amount will be deducted from your refund.
If you wish, you can ship the item in person (if the order doesn't arrive at the warehouse, it will be the customer's responsibility). Shipping address:
Príncipe de Vergara Street No. 20
SATELA Store
28003
Madrid